A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.

I then received an email that I thought was a confirmation that I would be refined.

However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I’m a broke college student).

Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.

Is this my fault for not checking back in? I thought it was clear that I didn’t want to stay with surfshark.

  • EyesEyesBaby@lemmy.worldEnglish
    143·
    2 years ago

    let me know what you decide

    Yeah you didnt respond. They wanted to know is you wanted to keep the ability to use their sercive until day 15, or cancel it right away.

    • WeirdAnimeOtter@lemmy.worldOPEnglish
      53·
      2 years ago

      I’ve never had to deal with a company that did things like this. I really don’t think I will see that money against so I guess Its a lesson learned