A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.

I then received an email that I thought was a confirmation that I would be refined.

However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I’m a broke college student).

Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.

Is this my fault for not checking back in? I thought it was clear that I didn’t want to stay with surfshark.

  • klyde@lemmy.worldEnglish
    256·
    2 years ago

    I know for a fact you’re an asshole for using services and expecting a refund

    • WeirdAnimeOtter@lemmy.worldOPEnglish
      87·
      2 years ago

      Can’t tell if this is /s but there was a 15 day refund policy so I thought I was allowed to do that

  • DrQuint@lemmy.worldEnglish
    11·
    2 years ago

    Both assholes. Their “are you sure OwO???” tactics is just typical assholery that I’d have straight up made illegal were I the FTC, but you did go in specifically intending to abuse them, so I would urge you to take the loss as some sort of “lesson learned tax”.

    Well, the loss of the first month, don’t have them be entitled to more. Those three other months are assholery that should never be rewarded.

    Edit: I also don’t think this belongs in /c/Technology. There’s asklemmy for this stuff.

  • EyesEyesBaby@lemmy.worldEnglish
    143·
    2 years ago

    let me know what you decide

    Yeah you didnt respond. They wanted to know is you wanted to keep the ability to use their sercive until day 15, or cancel it right away.

    • WeirdAnimeOtter@lemmy.worldOPEnglish
      53·
      2 years ago

      I’ve never had to deal with a company that did things like this. I really don’t think I will see that money against so I guess Its a lesson learned

  • pm_me_your_trash@lemmy.worldEnglish
    9·
    2 years ago

    Yeah it does say “let me know what you decide” . But it is a sneaky tactic used exactly for this reason. Allot of companies do this which sucks.

  • betterdeadthanreddit@lemmy.worldEnglish
    71·
    2 years ago

    You made it clear that you weren’t interested anymore. Their unanswered “are you really really sure?” message doesn’t entitle them to your money. I’d get in touch with support about refunding and (if your schedule allows) set a secondary objective to cost them at least double what you paid in support staff wages.

    • WeirdAnimeOtter@lemmy.worldOPEnglish
      53·
      2 years ago

      I’m down to waste their time, but the problem is I have assignments I need to finish and my mental health is already stretched thin enough